Can tenants submit maintenance requests without calling us?

Yes. Invite them to the customer portal, where they send a request with photos and track its status as you work on it. Send the invite as part of move-in, so every tenant has a login from day one. Unlimited users come with the one plan, so inviting every tenant costs nothing extra.

Can we track history per unit even as tenants change?

Yes. The repair and service history is attached to the property record itself, not to a tenant account, so it carries over automatically when someone moves out and a new tenant moves in, with nothing lost in the handover from one tenant to the next.

property maintenance software: Every unit's repairs, in one place

Catalyces is maintenance software for property managers and the maintenance crews who keep units running. It handles jobs (work orders) for repairs, preventive maintenance plans for routine upkeep, a full history per property, and a tenant portal so residents can send a request with photos instead of calling the office.

Start your free trial See a typical day

Today’s jobsExample board

Leaking water heaterWO-8140 · Building B, Unit 204Open
Smoke detector check, annualWO-8135 · Building A, all unitsIn progress
Dishwasher repairWO-8128 · Building C, Unit 112Done

HVAC unitsWater heatersAppliancesPlumbing fixturesSmoke detectors

Sound familiar?

The notes on every Property Maintenance whiteboard.

Built for property managers and maintenance crews covering apartments, townhomes or mixed portfolios, whether you're a two-person maintenance team or manage several buildings. You can rename modules to match how your team already talks. Assets become Properties, and Work orders become Jobs.

Tenants call, text and email the same request to different people.
No record of repairs done before the current tenant moved in.
A maintenance request sits unassigned because nobody saw the email.
Turnover inspections and repairs aren't linked to the unit's actual history.

A typical day

Same work. Less chasing.

Here’s how an ordinary day goes once the jobs, machines and customers live in one place.

7:15 am
You open the jobs board and see which requests tenants sent in overnight.
10:30 am
A tenant reports a leaking water heater through the portal, with a photo attached, so your tech knows what to bring before knocking.
2:00 pm
Your maintenance tech logs the part replaced and marks the job done from the unit itself.
5:45 pm
The tenant can see in the portal that the job is closed, so they're not left wondering if anyone showed up.

How Catalyces helps Property Maintenance teams

Jobs and Properties, named your way

Rename Work orders to Jobs and Assets to Properties, so the software matches how your team already talks, not the other way around. It's the same underlying system, just relabeled.

Tenants request without calling the office

Residents send a request through the portal with photos attached, and you accept, cancel or reopen it. Nothing gets lost between a phone call and a sticky note.

A history that survives tenant turnover

Every property keeps its full repair history attached to the unit, not to whoever happened to live there. The next tenant's maintenance call starts with context, not a blank slate.

Preventive maintenance for routine upkeep

Set a PM plan for HVAC filters, smoke detector checks or seasonal inspections, and the job gets created on schedule. Skip a run or pull one forward around a move-out.

What you can keep track of

HVAC units
Water heaters
Appliances
Plumbing fixtures
Smoke detectors
Roofing
Common area equipment
Parking and gates

Add your own fields, like serial number or warranty date, to any of them.

The parts you’ll use most

Customer portalLet customers check status without calling you.Work ordersCreate, assign and track every job in one place.Preventive maintenanceSet a schedule once. Jobs appear on their own.

Questions

Property Maintenance: fair questions, straight answers.

Still wondering about something?Call, text or write to us. A real person on the team will answer.+1 934-200-2385

Email hello@catalyces.com

Yes. Rename the Assets module to Properties and Work orders to Jobs, on the labels your team sees. It changes the words your team sees day to day, not the underlying features or how the system actually works.

Other trades it fits

HVAC & Refrigeration Generators & Power Facilities Restaurants & Kitchens

You look after the machines. We’ll look after the paperwork.

Try it free for a week. No credit card. Your first job is about five minutes away.

Start your free trial See pricing